What is 360 feedback?
360˚ Feedback is a on-line system or process in which employees receive confidential, anonymous feedback from the people who work around them.
The Reviewers
Reviewers are typically the employee’s manager, peers, and direct reports. A mixture of about eight to twelve people fill out an anonymous online feedback form that asks questions covering a broad range of workplace competencies.
Content of the Questionnaire
The feedback forms include questions (workplace competencies) that are measured on a rating scale and also ask raters to provide written comments.
Self-assessment
The person receiving feedback also fills out a self-rating survey with the same questions in order to compare results and see whether there is a difference in perception with other participants.
PROCESS
Preparation
Gentis offers a possibility to:
- Present an overview of the 360 feedback process
- Training for the participants
- Support in selection of participants
Assessment
- Completing a Questionnaire Online
- Support while completing a questionnaire
- Creating reports
Development
- Individual feedback
- Coaching
- Creating individual development plans
Advantages of 360 feedback
- Identifies development opportunities for individuals and teams;
- Identifying Talents;
- Team development;
- It fosters continuousimprovement;
- It increases Self-Awareness – This approach helps people become more aware. When others provide feedback, a person gets a full view of themselves that’s less prone to being one-sided and biased;
- Training evaluation and coaching.
What 360 Feedback Surveys do not assess:
- 360 feedback is not a way to measure employee performance objectives;
- 360 feedback is not a way to determine whether an employee is meeting basic job requirements;
- 360 feedback is not focused on basic technical or job-specific skills;
- 360 feedback should not be used to measure strictly objective things such as attendance, sales quotas, etc.
360° Degree Feedback Process
Preparation for the process
Training for all participants
- Short training that helps participants to better understand the process
- Review of the questionnaire and competences
- Everyone gets answers to their questions about the process
Implementation support
— Professional and technical support in completing the questionnaire
— Communication with all participants and keeping record about response status and deadlines:
- Send invitations for participation and define deadlines
- On-line collecting and analyzing data
- Monitoring responses per person
- Send reminders
— Creating individual reports
Individual feedback
— All participants get:
- feedback one-to-one
- Additional explanation of results
- Information about what to do next and how to make a personal development plan
Individual and team development plan
- Creating a personal development plan for each participant
- Identifying a common development needs of a team
- Developing an action plan with deadlines
Trainings i coaching
— Based on the recognized needs, one of the following development approaches is used:
- Training
- Coaching (individual /group)
- Skype coaching
- Webinars, recommended literature
Progress monitoring
- After implementing a training/coaching programme
- Repeat the questionnaire again after a certain period of time and monitoring progress
