Who is the training designed for:

It is designed for all of those who want to facilitate business goals achievement and creation of motivational work atmosphere through effective conflict management. The training will be useful to all of those who want to learn how to recognize, analyze and manage conflict more effective as well as to cope successfully with different behaviors of different people.

Benefits for participants:

• Analyzing and adjusting your own style of reaction in conflict situations
• More successful recognizing of other people’s reaction styles
• More effective recognizing of behaviors and their meaning
• Learning and using different strategies of conflict management depending on the situational needs
• Recognizing and managing your own emotions in conflict situations

Benefits for organization:

• Achieving synergy through creation and adoption of new ideas based on the productive conflict management

During the training sessions, the following will be worked on systematically:

* Prediction:

• How interpersonal awarness and SDI® (a self-awareness tool) help in predicting conflict

* Prevention:

• How to prevent conflict; the importance of perception
• How to communicate to avoid conflict

* Identification:

• Understanding different types of conflicts
• Signs of conflicts

* Management:

• Taking responsibility for our part in conflict
• The importance of questioning and listening in order to understand what is happening and based on that to behave appropriately

* Resolution:

• Successful conflict resolution
• Communication techniques for conflict resolution in the workplace